90'ish degrees. Please, receive our warmest regards from The Excellence Collection. The location of this restaurant is really lovely. The building itself is pretty stunning and the circuit of hydrotherapy waters is available to people booking treatments in the spa. By clicking Accept, you consent to the use of ALL the cookies. Juarez, Km 324 - 342, Mza. There is certainly no lack of bars on hand in this resort, so a cold drink will always be within reach. Please see our partners for more details. We have been to Mexico 3 times and this resort has exceeded our expectations making it our top choice. Entertainment and hospitality went above and beyond. All of our Excellence Club suites offer impressive ocean views as well as indoor and outdoor Jacuzzis. It has been a pleasure having you with us and we look forward to seeing you back soon. Gonzalo and Julio were awesome! Basmati (Indian), also well done. It has lovely sea views and is located in a small corner of the resort. The seating area is vast so therell never be any issue getting a table here and there is a nice outdoor eating area which is the perfect spot for an early morning breakfast. When we called the airline, we were told by the system it was a 2-3 hour hold time as expected with weather issues. The grounds are gorgeous. It can be difficult to get tee times here as a lot of guests of the resort get complimentary passes or have booked unlimited golf packages. The staff members are one of the core pillars of our resort to offer an unforgettable guest experience, and their attitude is intended to exceed the expectations of all our guests and provide them with a service as personalized as possible. If you have a longer trip, it is definitely worth it for all the small extras. Our second time staying at an Excellence resort. As you approach the doors they will automatically open. the food was lacking flavor and again overcooked. It is also lovely to know how memorable was your getaway due to the good food quality you encountered at any restaurant you attended, and amusing entertainment provided. However, we will share your comments to our team just as your kind words.We definitely appreciate your understanding with regard to our staff members do all their best in order to remove the seaweed on a daily basis, therefore they work in vain because it has taken us by surprise how much we have had this year.We look forward to welcoming you back again and have another opportunity to pamper you with our attentive service creating another unforgettable experience. The driver was friendly andWe never leave reviews, because all the other great reviews are true about this place. But even vaccinated we know we can catch and transfer COVID, which could impact our ability to fly home. Answer 1 of 3: I'm a 38yr old female going on vaca by myself. The cuisine has so much variety, the drinks are made to the standard you expect. Review of Excellence Riviera Cancun Reviewed March 18, 2011 First, the good. From the service to the food and the amenities on offer, this place is the perfect spot to unwind and relax. All of the team members go above and beyond for service. Nonetheless, we would like to mention that there is a pillow menu, which every guest can choose from according to their needs. No sign of any Mexican Food like you would expect to be available? If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Youll be escorted to your room and your bags will be with you momentarily. It can be hit or miss. The food was up there with some of the most authentic Indian eats we have had outside of India. Until this trip our phones spent most of the time in the room safe. Review. Excellence Riviera Cancun sits close to the charming beach town of Puerto Morelos and just 15 minutes south of Cancun International Airport. Excellence Club benefits: But even vaccinated we know we can catch and transfer COVID, which could impact our ability to fly home. Pools: The pools are gorgeous and relaxing, but get our first complaint. The Hibachi can be difficult to get reservations (the only restaurant that takes them) but worth it.Excellence Service. Dear guest, First of all, we would like to thank you for your recent stay at Excellence Riviera Cancun and for taking the time to share this review with other travelers. Everyday the backhoe and workers show up and shovel copious amounts of seaweed only to reappear within minutes. Stocked Mini-bar with all of the goodies you could ever need. However, guests are not required to wear a mask anywhere, but there is space available everywhere. There is also a large room service menu that is available 24/7, so if you ever get peckish you order in some grub. Add to that the drinks available in the mini bar in your rooms as well as the bottles available for your own consumption. The night before our departure our flights got rearranged due to weather. Please, receive our warmest regards from The Excellence Collection. This was an easy choice, they really nailed this restaurant and this is a running theme throughout the Excellence resorts we have stayed at as the restaurants are the same. They decorated our room on our anniversary and on our final day they brought us beautifully decorated coconut drinks, fruit tray and decorated a mat near our beach chairs with sand art - AMAZING! Everyone is expected to use their phone with a downloaded app to see the menus. Package deal Contact accommodation for availability. Below, we explore the various types of crime in Cancun and what you can do to stay safe during your visit. Due to the spread-out nature of the beach, this was our go-to spot for relaxing throughout the day. A choice of five upscale suite concepts: spa or garden view, ocean view, swim up, rooftop, and imperial suites. We also use third-party cookies that help us analyze and understand how you use this website. Overall the room was nice if not a little bit dated. When we arrived and those big wooden front doors opened to let us in, we knew we were home again! Overall, we plan to return next winter and think weve found a perfect spot!! Throughout the day there was a slate of events on from table tennis tournaments to cooking classes there are an array of things to keep you occupied throughout the day. Necessary cookies are absolutely essential for the website to function properly. The breakfast and lunch options were nice and the perfect spot for a mid-tanning meal. The Margaritas were definitely the highlight of this restaurant. It is our pleasure to read that our resort and amenities exceeded your expectations, making you feel relaxed and pampered all the time. Open for breakfast, lunch, and dinner, this was actually a place we frequented quite a bit for breakfast. - Dinner: Food and service is great everywhere like always. The portions are tiny so be prepared to order many apps and more than 2 entrees for 2 people. Please, receive our warmest regards from The Excellence Collection. The Excellence club has a range of benefits that are included in your package. They absolutely did their best to clean it each and everyday. Excellent 23,964 reviews #2 of 47 hotels in Puerto Morelos Location Cleanliness Service Value This all-suite, all-adult Resort is set along Mexico's renowned Mayan Riviera, between Playa del Carmen and Cancun, on an immaculate white sand beach. #1 of 10 all-inclusives in Puerto Morelos. We at InspoVacay prefer a more condensed offering. There is a capacity limit for safety reasons, so you might have to wait outside for a few minutes depending on the time of day. Please, receive our warmest regards from The Excellence Collection. Are any cleaning services offered at Excellence Riviera Cancun? They were waiting with a very comfortable luxury SUV for us outside the airport. Ensuring proper protocols are in place. Federal 307 Chet-Pto. The Hibachi (Spice) - WOW! Our first stay in 2019, Playa Mujeres was 5-stars all they way. And here is the next complaint in our review. Like most all-inclusive, there is a wide selection of evening shows and entertainment on offer. Please, receive our warmest regards from The Excellence Collection. The other pools were pretty much the same temperature as the air around us. We will forward your kind words to our team, especially the members you gave a special shout out, who will be delighted to hear that from you. It has been a pleasure having you with us and we look forward to hosting you back soon. Airport - Arrival was quick and easy. Dear guest, First and foremost, we would like to thank you for choosing Excellence Riviera Cancun as your vacation destination and for taking the time to write and share your feedback with other travelers. This year we went with friends who did not upgrade to the excellence package and realized there was absolutely no difference in service. The poolside food options are pizza and cheeseburgers. For this trip, we got a spa view swim out. We never leave reviews, because all the other great reviews are true about this place. Transfer - Our reservation directly with the resort included round trip transfer using Seasons Tours. See 24,070 traveller reviews, 26,421 candid photos, and great deals for Excellence Riviera Cancun, ranked #2 of 47 hotels in Riviera Maya and rated 4.5 of 5 at Tripadvisor. Does the Excellence Riviera Cancun offer a shuttle service from the Airport. It is just a slight reduction that you wouldn't notice if you haven't been there before. The Excellence Riviera Cancun is ready to provide an unforgettable experience for your wedding, anniversary or honeymoon in the most romantic setting. We really appreciate your detailed feedback. Either on the beach or poolside, the waiters will frequently check on you and offer you drinks and lunchsometimes, theyll bring another round without you even needing to ask! We made our way down to the beach every day around 11:00, and had no problems finding chairs. Only two of the pools are heated and these are only heated in the Winter. Prices are calculated as of 20/02/2023 based on a check-in date of 05/03/2023. Please see our partners for more details. Actually I can't decide on where I want to stay or should stay? We talk about changes to the resort, our experience. We ordered the Mole and the Buro Callejero and they were both bland and under seasoned. It has been a pleasure having you with us and we look forward to seeing you back soon. COVID Test: At the time of our stay a COVID test was still required to return to the US and was provided on site for free by Excellence. You can go elsewhere and pay double or triple and not receive the care that we did at Excellence. However, the shuttle driver made this long drive enjoyable, conversational, and still a positive experience. Book your next, safe vacation: Excellence Riviera Cancun - Adults Only - All Inclusive. Be prepared to pay for the experience though. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Also on offer is an extensive range of Alcohol, including a number of premium liquors that arent available in the other bars. The staff speaks multiple languages, including English and Spanish. There are several large groups of single men in their early 20s and it very much gives a frat/college party vibe to the resort. A Lot of these all-inclusive resorts arent located near towns and local restaurants, so you need the food to be good and the Excellence does not disappoint on the food. We're in Mexico - there's no reason to have bad tequila at the bars. We did not do the Preferred Club this time, but have. Many people bring their own insulated drinks with built in straws. It hits the ball out of the park on the complete slate of elements we look for in a top-class all-inclusive resort. We highly recommend the resort and have found few that can compare.More. Baristas working seem to have no clue about coffee or espresso drinks in general, they were constantly confused with our simple orders. more. Our driver wore a mask and we did too in the enclosed space. Taxis in hotel zone are safe If you go to dinner earlier, the wait will be short or nonexistent. The staff is friendly and fast. However, this time the staff helped us out with their amazing dedication more than usual and thought thanking them with a review was necessary. More on that later, but first I wanted to leave full detailed review for anybody concerned about the resort during the current safety protocols. However, the food is below average. 7, Lt. 1, SM 11, Puerto Morelos, QROO, 77580 View in a map Explore the area Before you go, Id recommend downloading the Excellence app. Plan to use the bathroom before leaving, because there is nowhere to stop along the way! Excellence Riviera Cancun 24,078 reviews #1 of 10 all-inclusives in Puerto Morelos Review Save Share Carretera Federal 307 Chetumal-Puerto Juarez Mz 7, Lote 1, 11, Puerto Morelos 77580 Mexico 1 (888) 307-2623 Visit hotel website Check In / / Check Out / / Guests Hotel direct offer! Javier was one of the best. Combine a visit to the ruins at Tulum with the chance to swim in both a cenote and in the bay of Akumal with this day-long tour. More on that later, but first I wanted to leave full detailed review for anybody concerned about the resort during the current safety protocols. Customer service can not be matched or outdone. We recommend calling ahead to confirm details. Excellence Riviera Cancun - Adults Only All Inclusive, Puerto Morelos Children Check Availability Excellence Riviera Cancun - Adults Only All Inclusive Overview Reviews Amenities & Policies Carr. Like clockwork, the next day Jorge had the drinks queued up before we even had to ask. Please, receive our warmest regards from The Excellence Collection. Excellence Riviera Cancun: COVID-safe Entertaining, Relaxing & Personable Resort - Read 24,088 reviews, view 26,126 photos, and find great deals for Excellence Riviera Cancun at Tripadvisor The local town of Puerto Morelos is right next to the resort and definitely worth a visit. Over the years, The Excellence Collection has been working hard to replace the standard forms of power in our Mexican resorts with pure green energy. Does Excellence Riviera Cancun have airport transportation? Located between Cancun and Playa del Carmen in the city of Puerto Morelos. We are very pleased to know that our staff was able to make your stay a relaxing and memorable experience due to the excellent service provided and they are the reason why you will keep on coming back. We really enjoyed the butter chicken and the onion bhajis. A big change, they no longer provide straws. Other amenities offered include a business center, laundry services, and airport transfers. These are usually put up throughout the resort and be sure to ask in the spa if not. Would recommend to everyone. Excellence Riviera Cancun 24,095 reviews #1 of 10 all-inclusives in Puerto Morelos Review Save Share Carretera Federal 307 Chetumal-Puerto Juarez Mz 7, Lote 1, 11, Puerto Morelos 77580 Mexico 1 (888) 307-2623 Visit hotel website Check In / / Check Out / / Guests Hotel direct offer! a Hard Rock Hotel Riviera Maya s az UNICO 2087 otthont ad Cancun s Riviera Maya krnyke a WTTC globlis biztonsgi blyegnek elnyersvel bizonytotta, hogy biztonsgos hely a ltogatk szmra. Room rates include meals and beverages at onsite restaurants and bars. Come together, come alone, regardless you will have an amazing time. Located between the lush jungle and the turquoise sea, it features redesigned rooms and suites that honor Mexican artisanal traditions . Luxury Adults Only. Juarez, Km 324 - 342, Mza. Excellence Riviera Cancun, Riviera Maya: See 24,099 traveller reviews, 26,432 candid photos, and great deals for Excellence Riviera Cancun, ranked #2 of 47 hotels in Riviera Maya and rated 4.5 of 5 at Tripadvisor. Ensuring proper protocols are in place. Peek behind the bedroom curtains and it's pretty unsettling. Is it safe to get a taxi from Cancun airport? There are so many wonderful choices for any food or drink. Its a very smooth process. Federal 307 Chet-Pto. Excellence Riviera Cancun - Adults Only All Inclusive 9.4/10 Exceptional See all 1,000 reviews Popular amenities On private beach Pool Free WiFi Breakfast included Parking included All inclusive Carr. The bartenders can make change, but this is something we wished wed done to avoid needing to ask for this each day. Excellence Riviera Cancun is an excellent choice for an adults only all inclusive, Riviera Maya honeymoon , vacation or a wedding in Mexico. Entertainment team was excelente! Excellence Riviera was Amazing- especially Javier, Grand Residences Riviera Cancun, a Registry Collection Hotel. We didnt see any rubbish anywhere in the resort and on the occasion when a drink was spilled the staff was on hand to clean it up immediately. by Adrian updated February 4, 2023, 10:21 am, by Emma updated January 30, 2023, 8:40 pm, by Emma updated January 25, 2023, 8:49 am. The service at the Excellence Riviera Cancun was particularly good, any issues or requests were dealt with almost immediately and you would receive a follow up phone call to confirm your request had been dealt with. The service, the food, and the atmosphere around the resort were top quality. https://www.excellenceresorts.com/cancun/excellence-riviera-cancun/ Fill it out before going to security and then walk by all the people fighting for the limited counter space at security. We estimate they took away about 25% of the pool chairs and restaurant seats. Nonetheless, there are tons of pools and space to get sun and swim! Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast. Carretera Federal 307 Chetumal-Puerto Juarez Mz 7, Lote 1, 11, Puerto Morelos 77580 Mexico. However, I don't know what connections they have, but 10 minutes later we were talking to an airline agent. Be Ready to be Blown Away! Excellence Riviera Cancun. There are six main pools in the resort and a number of jacuzzis dotted throughout as well. Bike ride is a great escape from this great escape. Kind of a let down. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. Q. The Dominican Republic shares the island known as the Hispaniola with Haiti. We visited the Excellence Riviera Cancun Resort for 9 nights and spent time providing a full tour and review, including room tours of the Junior Suite, 2 Story Rooftop Terrace Suite and exclusive. We tend to have pretty high standards and they were all exceeded. My Wife and I spent a week for our honeymoon. We can assure you that we will forward your kind words to our team for their contribution.It has been a pleasure hosting you as our guest and we look forward to welcoming you back soon. An extensive gym with a great range of equipment. The entire staff at the resort wore masks the entire time. Package deal Contact accommodation for availability. The main steakhouse in the resort was pretty underwhelmed by this offering. Please note, they provided us a tablet our first night at dinner when we were surprised by the change.Bars/Drinks: As always, all inclusive includes everything. So impressed by everything about it! Dear guest,First and foremost, we would like to thank you for choosing Excellence Riviera Cancun and for taking the time to share this review with other travelers.We are pleased to know the services you enjoyed throughout your holidays staying at our property, although we are sorry to read that there are a few things we need to work on, as The Excellence Collection is recognized for achieving superior quality in appearance and maintenance of our properties and facilities, just as many other attributes that enable us to provide the supreme Luxury all-inclusive experience. Pools are warm. Excellence Riviera Cancun - Adults Only All Inclusive 9.4/10 Exceptional See all 1,026 reviews Popular amenities On private beach Pool Free WiFi Breakfast included Parking included All-inclusive Carr. We came with my work for a Presidents Club trip, and we had an absolutely wonderful time! Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay. On the flip side of that if you like to be in amongst the activity and mingling with other guests then the Excellence club may not be for you. Its authentic Mexico and well worth a visit. Repeat already booked! The seaweed was bad for February, but they raked it and scoop it up almost daily to keep the beach clean. The staff at the Excellence Riviera Cancun do everything they can to keep you entertained throughout your stay. Which room amenities are available at Excellence Riviera Cancun? So, is it safe to take a taxi in Cancun? The staff are genuinely friendly and do everything in their means to make your trip run as smoothly as possible. Although lobster is in the name of the restaurant we found that the lobster offering of the Lobster risotto and the grilled lobster was a little overcooked for our liking. There are really only a handful of features that we see real benefit in. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Spanish Hotel Firms Will Build Jamaica Worker Housing. These are the COVID-19 viral tests accepted for reentry, and they will incur an additional fee that can be paid directly at the hotel or resort, according to the following chart: The resort is beautiful. There is a lot to be seen in this area of the world. Excellence Cancun had a very similar feel and layout but with some noticeable differences, many due to COVID. Excellence Riviera Cancun 24,088 reviews #1 of 10 all-inclusives in Puerto Morelos Review Save Share Carretera Federal 307 Chetumal-Puerto Juarez Mz 7, Lote 1, 11, Puerto Morelos 77580 Mexico 1 (888) 307-2623 Visit hotel website Check In / / Check Out / / Guests Hotel direct offer! There are several restaurants and none disappoint. A bottle of Jose Cuervo tequila, Captain Morgans Rum, Smirnoff Vodka, and a bottle of red wine. You can also put your name in to return later and get a drink or enjoy the live entertainment. A comment about the blue pool floats, please don't hoard them. We are delighted to read that our All-Inclusive luxury resort exceeded your expectations in all aspects that are taken care of. We are delighted to hear from you that we are able to exceed your expectations in all aspects, which are carefully taken care of, and you enjoyed your stay with us thank you to the outstanding service provided by our lovely colleagues, who went above and beyond to make you feel pampered since their attitude is intended to exceed the expectations of all our guests and provide them with a memorable guest experience. When we visited the atmosphere was very quiet party orientated, so the main pool area was a little bit rowdy. The staff at ERC are nothing short of amazing. Yes, a shuttle service from the airport can be requested. It hits the ball out of the park on the complete slate of elements we look for in a top-class all-inclusive resort. The service at the Excellence Riviera Cancun was particularly good, any issues or requests were dealt with almost immediately and you would receive a follow up phone call to confirm your request had been dealt with. Amazing resort, unparalleled service, and some tips before you head out. Prices are the average nightly price provided by our partners and may not include all taxes and fees. more. They serve the complete range of caffeine-infused delights as well as a range of freshly baked treats. Whatever your preference or hobby, Excellence Riviera Cancun has the perfect option waiting for you. This award-winning hotel's designed like a swanky Spanish hacienda, and there's a beach right outside. The breakfast buffet, it was ok. What was an undiscovered treasure was room service - truly excellent. It was handled beautifully with no issues at all. The shows are noisy so look to stay closer to the SPA or outlying areas if you like your beauty sleep.The ugly.The ocean is not accessible due to a surge in algae. Btw, portions were much, much smaller than in prior visits - we heard others comment on this as well. 11/10 rating. We appreciate all of your hard work in ensuring our vacation was top notch. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. The spicy red sauce that was described to be in the Buro Callejero has zero kick which was disappointing. The only downside which was no fault of the resort was the seaweed. So, you were never too far away from a member of staff that could help you out. Contact us for more information and details about the packages and options available. Transfer - Our reservation directly with the resort included round trip transfer using Seasons Tours. There are only four bikes available to guests, so you need to show up super early to get a spot. Excellence Riviera Cancun Carretera Federal 307 Chetumal-Puerto Juarez KM 324 -342 Manzana 7, Lote 1, S.M. Excellence Riviera Cancun: Beautiful, high quality resort with welcoming staff - See 24,088 traveler reviews, 26,116 candid photos, and great deals for Excellence Riviera Cancun at Tripadvisor. Overview. It was a bit stinky at times though. The resort is right beside the beach town of Puerto Morelos.