What other fields do you need to add? New Profile button, instead of hitting the Clone button on the Technical profile page. I have created and recreated the Cloud Technical Team support process more times than I can count. Change the labels for Case and Product To Maintenance Request and Equipment respectively. Please, anyone, tell me which steps are involved in challenge-2 and I am facing one issue. Don't be worried if you are updating several page layouts plus the console app. I've had it take up to 24 hours :(. Make sure that the correct date range is selected. I am facing issue on challenge 4 as I am not getting fair idea where to start I have created all the queues enabled Email-to-case but I need a starting point as where to start. ", There are two options for email to case. The macro works without the email button being visible. Modified 2 years, 1 month ago. Thank you SO MUCH. Did it help? Thanks for sharing your great ideas, thank you so much and keep share.Custom Name BadgesMagnetic Name badges. Ask Question Asked 2 years, 8 months ago. This comment has been removed by the author. Ensure the Entitlement Field is visible to the System Administrator Profile"This helped pass challenge 3, ugh lol! "I have created 3 queues,presence configuration for Advanced and basic with correct capacity and routing configurations with priorities as advanced 1 and percentage capacity as 100 and for basic 2 and percentage capacity as 100.Still stuck with same errorCould you please help me with the issue. (I made a custom button as well for this one.). Was this badge FUN or what?! I found it necessary to click "edit" then "save" the profile, even if nothing had been changed within the profile itself before the challenge checker passed. Which checkbox I have to checked in Step 5.Actually I am getting below error:"Challenge Not yet complete here's what's wrong: We can't find that Case Agents have access to Knowledge. My email template body is set up like this:Hey {!Case.Contact},Sorry to hear that your panels aren't generating the power you hoped for. Something that helped was saving the report frequently. @Trailhead baby I am having same error message. (6 days ago) WebHelp with Superbadge Service Cloud Specialist step 4. I've been in this challenge for hours now. !Challenge Not yet complete here's what's wrong:We can't find that Low Priority Cases have been assigned to the 'Basic Case Organizer' queue. 3 new items on utility bar. 2 comments Closed . Based on our research, it appears the low power produced is related to the cloudy weather in your area recently. Ensure you create the 'Question Long Text Area' fieldI am getting the above error.Can you pls guide me through. Trailhead Baby any idea? You may find it easier to set this up using the Set Up Knowledge setup flow, Create your article (I found that my custom fields were already there, which helped), Youll need to make changes to your Case Lightning page and actual record page to complete this part , The first requirement smacked of full automation bear in mind to stay modern in your approach, I had to put {!recipient.name} in my email template for it to work it fusses over fields. Hi Trailhead Baby,i'm getting this error, i have also created new tast with Name Contact Customer with high priority but still getting error.Challenge Not yet complete here's what's wrong:We can't find a Contact Customer Case Task. Hello,I'm stuck on Challenge 7 with a hair-pulling message:We couldn't find the correct dashboard metadata. Ensure you create the 'Question Long Text Area' fieldI am getting the above error.Can you pls guide me through. The simple things Hey, i'm on challenge 3 and almost done. * Email Alerts I needed the Email Alerts set up before I could create either the process or the approval. Dont know what was the issue in playground I was using but I created a new one and did all steps again and it worked, I completed the Superbadge Successfully. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle. Before you begin the challenges, please review Service Cloud Specialist: Trailhead Challenge Help. As with all the reporting superbadges, its important to take note of how the data is to be organised and sorted. Ensure Agents have access to Knowledge when viewing a Case". Ensure that new Low Priority Cases are routed automatically to the Basic Case Organizer. My bet is that you missed one checkbox in the setup. MVNOs, Challenge Not yet complete here's what's wrong:We can't find the Case Stages for the Cloud Technical Team Lifecycle. Clone the Case Layout page layout youll need the Feed View for it later, Dont be tempted to get rid of any existing Case Status values. You do not need an overflow assignee, but you will need two queues. Ensure this task is automatically created when case type is electrical and reason is performance and status is working. I completed "Selling with Sales Cloud Specialist" Superbadge last night, on June 30th, 2022 (my first superbadge). Easy "oopses" to avoid: I hit this error message a few times, even though the entitlement name was visible to me check the console app. I started the whole of the following steps in this section with the objective of creating a macro. I'll keep checking if I missed anything. It is very attractive and impressive. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle." Select edit page4. I looked at Trailhead https://trailhead.salesforce.com/en/content/learn/modules/service_trans/service_trans_feedbut it is still not working; i would appreciate a little tip ? Most of the errors that I encountered are of the silly type- aka- If you don't activate an assignment rule, it is not going to work! Various trademarks held by their respective owners. Theyre such a useful way to remember what needs to be done before you start. Please add the Email quick action in the page layout for lightning experience in case you dont find it on the feed and let us know if you are still seeing this issue.Thanks,Praveen, The response from Salesforce support was good. I'd just give it 24 hours then recheck the challenge. I got it figured out. Hello,I'm also stuck in challenge 5 with the message "We can't find that Case Agents have access to Knowledge. In the worst conditions, Ursa Major panels produce ~25% of maximum power. Ensure Agents have access to Knowledge when viewing a Case." read more, Youre going to think Im totally pathetic for writing about this!!! Ensure the Customer Contact can be tracked on Cases. I have named it "Cloud Technical Team" and I have named it "Cloud Technical Team Support Process." privacy statement. Review the steps to update the Utility Bar to include a way to automate the completion of otherwise manual tasks. I'm also having issues with challenge 2 - it seems super simple, but I've tested many times and am still getting the same error message: I am doing Service Cloud Specialistchallenge 2. Process Builder sketch Last night, I drew a rough sketch of my process: Was it pretty? Hi I am at challenge 1. and I get the below errorChallenge Not yet complete here's what's wrong: We can't find the 'Cloud Team Billing Support' profile. (might not matter)The biggie- violation action- Does need to be dynamically assigned. Search for an answer or ask a question of the zone or Customer Support. It is reason i m getting this error. I am right now @ step 6. hope to finish the superbadge now soon.!!! #servicecloudspecialistsuperbadge#techinvisible#superbadgeagentFor complete SUPERBADGE solution videos , Dm me on instagram for more details :https://www.ins. The key word is "rename." Something that helped was saving the report frequently. Think about the number of times you need to reuse a milestone the business rules are not the same for each occasion, Make sure your profile can see the specific fields on the Case that deal with the SLA management process, You can track progress through the process through a standard Lightning component which needs to go onto the record page. I have cloned the Salesforce "Standard Platform user" profie!Is it correct? Hi fixed it. Read those instructions super carefully. Cloud_Technical_Team is not the correct name for the case page layout. I have created data categories and Subcategories and have activated.But have issue with the above error. You have to make the article "Linking SP-100 to SP-200" visible to everyone. Thanks so much for responding. The instructions for configuring these rules are given directly to you dont skim read the paragraphs because the odd word will tell you how to configure whats needed. Any hlp? sportsbet korsan taksi hacklink sportsbet vbet taksi hacklink vbet mrbahis, Book your first outdoor furniture in UK, Visit: rattan garden furniture, slot sitelerikralbet betpark tipobet mobil deme bahisbetmatik kibris bahis siteleri poker siteleri bonus veren siteler4GT, This afternoon, I added a genius wig in an attempt to look a little older and more experienced. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong:We can't find the 'Send Email' macro. I'm whole again. HiiI face some problem while trying to finish this challenge:Set report, dashboard, and public list view security settingsChallenge Not yet complete here's what's wrong:There was an unexpected error while verifying this challenge. I am having trouble with step 4. This is so annoying. I'm sure you've done this but is omin-channel enabled? It's a picklist. Did you check the values? Thank you for sharing wonderful information with us to get some idea about it.Workday Integration Course IndiaWorkday Online Integration Course Hyderabad. I dont see any check box under layout properties of Knowledge. +12,700 Points +300 points. hours of inactivity vs hours of being created. (The badge is all click, no code.) Once this was done, I passed the 3rd challenge section. If not, I'm happy to take a look at the details of your macro if you would post them as a comment. These are instructions on the types of rules you need to make. Tonight's challenge involves the creation of two processes. One of the special superbadge by Salesforce through Trailhead - Lightning Web Components Specialist. !I have the same error in challenge 2I am standing in this error for a long timeThe name in my Case page layout is 'Cloud Technical Team' but not runs. Use the search o. Hello! Hi John,Could you please let me know what would be the work capacity for Basic Cases and Advanced cases, i have set it up for 20 each and 100 for overflow configuration, couldn't pass the challenge.. I wish I had a good answer for you! Does this help? Hello Trailhead Baby, thank you for all your replies.I am interested in what profile you cloned for this one. ), Workday Online Integration Course Hyderabad, Business Administration Specialist Superbadge- 3 & 4, Lightning Experience Reports & Dashboards Specialist Superbadge - 5-6, Process Automation Specialist Superbadge - 5.