If the seller already shipped your item or if they do not accept your cancellation request, you'll need to wait until you receive the item and then start a return request. I was not happy with said item, I put in a return request and it been 2 … Beginning September 14 th 2020, eBay will automate the returns and refunds processes for active managed payments sellers to align the seller experience across the eBay platform. Sellers aren't allowed to have any contradictory information about their return policy in their listing. I've boycotted Ebay, and they won't even notice. Generally, if you decline a return request, the buyer will escalate it to ebay for a determination. Shocked that they did not have my back on the half empty return, I appealed the decision requesting half my money back for the half bottle of product I never got back. If the seller states in their return policy that they don't accept returns, you can ask them to see if they'll make an exception. You can either cancel the auction (preferred by eBay I think) or follow through to make a complaint about a non-payment in which case (I think this is still correct) the individual gets a 'strike'. If a buyer wants your item to get a free part out  of it Ebay will give it them. Print an eBay return label. Best way to list is free returns. He may be trying to scan you and send you a laptop that doesn't work. EBay will ask the buyer no questions and any losses from scammers will come straight out of the seller’s pocket. If you accept a return from the buyer, they need to send the item back to you before you issue a refund or send out a replacement. For documentation purposes I sent my proof of purchase, my receipt from Nordstrom for the perfume and told the buyer if you’ve changed your mind then just say that but don’t say I sent you a fake. You must know that sizes vary among and within brands. Note that the more information you get, the best chances you have of getting scamed by ill spirited buyers. The buyer can't force you to accept their return unless they open a case, in which eBay will probably force you to. Photos of broken seals and wrong parts mean nothing. I'm relatively new to eBay but I know about it's policy, that when you get your item damaged or different than the description, you should contact the seller and open a case if you don't arrange anything. You will loose less when all is said and done. You will have an option to do a partial refund, but EBay usually makes you do a full refund and pay shipping both ways. Every day I checked the returns flow chart and every day it only showed Return Raised. I don't think ebay … Throughout the whole resolution process seller made no attemt to respond - I think that's why Ebay paid for the return. There is NO strike for buyers remorse! Ebay made me accept a return by debiting my paypal account. Request closed. My listings say I do not accept returns. I view this as a form of extortion and thats why i will never sell on ebay again. If a buyer wants some free money buy getting a partial refund and keeping the item EBay will give it to them. Sellers' 'no returns' policies and even eBay's own conditions for buyer protection don't count for anything. Once the buyer has been refunded, you may be eligible to receive a final value fee credit. It was 100% not my card at all (this is a $600+ card a Lebron James Rookie 221) I took photos sent them to ebay and never heard a peep or even a sorry. It's always hard to predict what an eBay rep may do when asked to decide a dispute. Let the seller know you’ve had a problem. They said they couldn’t give me direct advice but basically let me know it was in my best interest to accept the return so I accepted the return. Sorry for the wall of text! Some times when I've received junk, I click the boxes in eBay's return pages, select Item Not As Described (broken), and I printed out a pre-paid return label. The seller has two days to inspect the returned item and issue a refund to the buyer. The return label that Ebay supplied matches the sellers Paypal address, but it is different to the return address that was on the original packaging. ebay will immediately withdraw funds from your paypal account and you will get a strike against your seller perfotmance. Use TAB key to navigate results. Accepting a return, in that case, depends on the seller's stated return policy. If you don't accept the return and get negative feedback, just reply with "Customer requested refund despite a strict "No Returns" policy." New comments cannot be posted and votes cannot be cast. Give support, share information, and connect with fellow members. I'm a fairly new seller and I could use a little advice. Tell your buyer to return the watch and you'll refund in full on return. Help for sellers and buyers! Normally when a buyer opens a case, the seller is given the opportunity to try and rectify the issue. Tip You don't need a special printer or self-adhesive labels when printing return postage labels. ebay will always make a decision in favor of the buyer. As long as your return policy is "no returns", YOU CAN safely DENY the return. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send the item back. To ensure all of our members have a great experience on eBay, most purchases are covered under eBay Money Back Guarantee. Try to be as friendly and straight forward in the reply. Since buyer requested a return for 'doesn't fit' reasons ... and you have a no return policy ... then you MAY be able to safely refuse the return. My listings also state that no returns are accepted. I purchased an item last week and I got the item. Ebay will FORCE a refund if required from the seller. That’s why you’ll find eBay sellers who include generous return policies for the items they sell. I sent away a full perfume, I received a half empty perfume. If a buyer wants to use your item for a week and return it EBay will give it to them. You can still ask the seller if they’ll accept a return, even if their policy says they don’t offer them – but they may not say yes. Generally, if you decline a return request, the buyer will escalate it to ebay for a determination. The immediate payment option cannot affect this, as the buyer must still initiate and confirm the PayPal transaction after the offer is accepted. I'm assuming that if the seller does not collect the parcel then it will be returned to me. Buyers have figured this out. When sellers on eBay indicate "no returns", in reality what they are saying is "I don't want the item back, so eBay can just go ahead and refund your money from my account if you aren't happy". You can check the listing by selecting the item in your Purchase history. I had a seller message me 14 days after receipt saying there was something they didn't like about the item. We are expanding our returns automation and may immediately accept a return request by providing a return shipping label to a buyer when you receive a return request. In all but name eBay has become sale or return. Here’s how to start a return for an item you bought as … I hope you transfer the money from paypal to your bank. I sold Makeup. A buyer purchased a brand new high end perfume from me. Appeal eBay's decision about a return or missing item for buyers If you don't agree with our decision after we've been asked to step in to help resolve an issue between you and a seller, you can appeal by providing new information within 30 days of the case being closed. If you accept a return from the buyer, they need to send the item back to you before you issue a refund or send out a replacement. I’m somewhat new to selling on eBay. You must provide proof you have posted the item back (signature on delivery via an approved courier). 13 min article; How to handle a return request as a seller. So I clicked that and attached a message saying "if you don't want to keep the item with a partial refund, I'm happy to issue a full refund with return of item ASAP." You will have two business days to review a returned item and issue a refund. KippySmith - It sounds like you've already opened a dispute and escalated it to a claim (if you haven't, please do!). Count yourself lucky if you at least get it back unused. If they don’t respond you automatically win. They denied a buyer's claim once and they refund me about $300. Ebay and Paypal backs you on this so don't worry.. 2 min article Once you decline the return, it closes automatically and it cannot be reopened. The second I sent in the appeal I got an email saying it was denied and the case was permanently closed. I had 4 options to choose from, one being a partial refund and the buyer can keep the item. Misuse of returns or the eBay Money Back Guarantee If your item arrives damaged, doesn’t match the listing description, or is the wrong item, you can return it for a refund. the buyer took the chance that the item would fit...shame on them. If the item is returned used or damaged, you may qualify to issue a partial refund. In spite of my speaking to Ebay reps by phone on 3 occasions, 2 of whom fully agreed with me after they looked at the facts (the other didn't bother) then appealing the decision, he was granted a full refund including shipping. I had a client claiming her item wasnt matching discription for a .02 inch difference. the customer always get what they want the sellers gets screwed not matter what you say in you descriptions, {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. I agree with you 100% and feel your pain. I'm scared of this too. I wasn’t even asking for all my money back, I only asked for half my money back for half the product that never came back. You don't have to ask us to step in immediately after the 3 business days though – if you're still working things through with the buyer, you have up to 30 days after their purchase to ask us for help. If they file a signifigantly not as described case, come back and I will help you win it. If OP declines the return, that's it. That’s why you’ll find eBay sellers who include generous return policies for the items they sell. I’ve learned the hard way that ebay does NOT protect sellers. Non of this maters to EBay. I make it clear in my listings that I am available to contact. eBay found the case in my favor, Gave me a return slip and said my money would be refunded as soon as the item shows delivered. You don't have to worry when you shop on eBay We want you to have a great shopping experience. It’s horrible. All have sealed tamper-prof seals over the screws and all serial numbers are documented. What happens if someone from US buys something from you, then decides it wasn't the way they expected it to be, then starts a return. As a seller you are open to every scam buyer out there. If the buyer used another payment method, they'll be asked to confirm that they received their refund before the cancellation is complete. We do not get a choice in the matter is the blunt answer to the question. You don't have to worry when you shop on eBay We want you to have a great shopping experience. After that, you can ask us to step in. Buyers take a risk when they purchase clothing online. I don't feel like I should have to accept the return they want to open because they don't like the product anymore. It was like no one even bothered looking at it, it was an automatic denial. Why is it shame on me for selling something? eBay will automatically accept a return request and provide a return shipping label to the buyer when the buyer pays for return shipping. Bella, I think it most sensible that once a dispute has been escalated to a claim - and is pretty much in paypals hands from that point on - that communication with the seller should cease. Once you've received the item, you have 3 business days to review and issue a refund, or ask eBay to step in and help. To ensure all of our members have a great experience on eBay, most purchases are covered under eBay Money Back Guarantee. The call centre people are polite but powerless. The unofficial eBay subreddit. eBay's money-back guarantee may mean that a return is unavoidable. ebay will always make a decision in favor of the buyer. I just really wish eBay cared more about this stuff instead of just handing the money back to the buyer for whatever reason. If they do accept returns, they can specify how long you have to request a return and who pays for return postage. I listed an item as spare parts, no returns, the buyer received it and then asked for a refund because he said it didnt work and didnt fit the description. Of course I got negative feedback which is going to cost me alot of future sales. Your buyer request a return for buyers remorse so you are allowed to decline the request. Less is more ;  I only write down what I can see, brand name, colour, material, where it is made, generic stuff that can’t be open for debate. In our 2018 Spring Seller Update, we announced that we are streamlining our returns policy options to deliver a returns experience that is consistent and competitive with the changing marketplace.. I am forced to take the fragile item back, if/when/in whatever condition it eventually arrives, and pay RTS shipping too. If you accept payments through PayPal however, you are forced to play by their rules. If a buyer receives an item that's different to the listing, or if it arrives damaged or faulty and the purchase is covered by eBay Money Back Guarantee, they can return it to you even if your return policy states that you don't accept returns. eBay may automatically accept a return from a buyer on your behalf if a return postage label is available. You run your own business on eBay and you make your own rules. If your item arrives damaged, doesn't match the listing description, or is the wrong item, you can return it for a refund. I don't know about you, but I do not deal with any seller with less than 99.9% feedback ratings. Your decision, refund now or later. No Returns Accepted actually means you will take it back or else. The seller decides whether they accept returns if you change your mind. Paying for your item. Ebay will not let you speak directly to a supervisor OR the Appeals department. Any scammer can buy your brand new item and return your item half empty for a full refund. Yeah I know there could of been 2 envelopes but that's messed up and BS.I had no thought of something like that because I dont roll that way. Automation of returns and refunds saves sellers time, and enables them to process returns faster. To improve your help experience, please sign in to your account. Buyer would just say the item isnt as expected and ebay will ALWAYS force you to accept and pay for the return. I have had it happen to me on a sealed card in case thats impossible to get out without breaking the case. Op can safely deny the request and the return will close automatically. On a buyers remorse request the buyer cannot ask eBay to step in. The blob for 'Item posted' remained blank. In addition, eBay would stand to return quite a bit on average sales to the innocent seller. Fit issues =buyers remorse. I bought an iPhone 3gs on ebay which states it's brand new never used but after receiving it … How to accept a return. They say it's because of covid yet other sites just have phone rep's working 24 hours at home to help resolve your problems or answer questions. I also took the pictures myself so it's the exact shade. Brought a Leather Jacket a while back that was not as described and damaged. I spent 15 hours fighting this, mostly because I hate thieves. I totally relate with beantownered. Messaged the seller and he ignored me, So then I opened a case and he ignored the case. If it comes down to where the seller got away with the money, well, PayPal will still make sure you're refunded, even if it has to come out of our own pocket. that was mine..and worked hard why do i have to suffer with no explanation?? If the item you received doesn't match the description in the original listing, or if it arrived faulty or damaged, you're covered under eBay Money Back Guarantee. If you've changed your mind and want to return it, you can ask the seller if they'll accept a return. Press J to jump to the feed. eBay's money-back guarantee may mean that a return is unavoidable. I currently have one such return in play. And it’s why we offer the Money Back Guarantee. Accept the Return and Move On . I can't seem to get a straight answer out of Ebay on how this should be handled so that the seller doesn't get dinged. If the seller refuses a 'return' they, the seller, can close a return case ..The buyer cannot obtain a refund. That's what our Protection Program is for, after all! What happens after you cancel a transaction. And  EBay does Not have your back even though you are paying them for their services. No-one says it's fair, it's just the reality of selling on eBay today. It's not shame on you. Simply print the label on normal paper and tape it to the package. Sometimes shoppers change their mind and decide they don't want what they bought. eBay Money Back Guarantee policy. Before accepting the return I chatted with eBay’s live help chat and asked if I had to accept the return. Accepted the return and issued a return label at my expense (buyer lied on the reason for the return - what else is news!). Ebay didn't help me at all i paid shipping both ways, paid the tax on it and got my card stolen/returned damaged so it was a lose+lose+negative $-700 thosr are just two of my stories I have more and its always the same kind of dude stating something random and total opposite of what it is because words spread fast and when you hear someone doing and getting away with it and then you go off and try and succeed of course multiple people are all doing it. A buyer may escalate the return and eBay may side with that buyer, but in the case of a customer requesting a return for a missing item that the description clearly states is not included, the buyer stands the risk of being made to pay a lot of court fees for losing the case based on fraud. If a Canadian buyer wants to return an item to an American seller and it's a SNAD case, then the US seller would send the funds for the buyer to purchase the label. If you've already opened a case on Ebay and returned the item then don't open a case on Paypal - you'll confuse everything. sellers who don't respond to return requests Aug 13, 2016 5:20:49 PM As a casual seller here, I do not accept returns as a rule, but I had always worked with any buyer who contacted me about a return, whether it was to accept the return, or to give a partial refund, or … I had a case open up for someone who doesn't know her shade and wants to return it. If the buyer is sending an item back because it doesn’t match the listing description or it arrived damaged or faulty, you’re responsible for the cost of return shipping, even if you don’t offer returns. Hi, I had the exact same thing happen to me and ebay told the buyer to return the item to me. Also, ask questions if necessary. It doesn't appear in any feeds, and anyone with a direct link to it will see a message like this one. The same has happened to me multiple times, its very sad and causes large amounts of frustration and makes the seller look bad (by having a % of returns) because even if your listing will have every little detail showing what it is, what defects there are and having very good detail dosnt matter when "your" item shows up totally messed up or not even what you mailed. Had 4 what happens if i don't accept a return on ebay to choose from, one being a partial refund and told it! 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