wisecars cancellation

If not, you will need to purchase the cover at the car rental company counter. your rental cars pick-up and drop-off documents that clearly show the damages subject to the charge by the car rental company; proof of repair costs from the car rental company; evidence of payments deducted from your payment card by the car rental company; an accident report form from the car rental company; you fail to turn up at the agreed time and date, and/or fail to provide all the necessary documentation; you fail to provide a credit card or any other required documents in the name of the main driver with enough available funds on it to satisfy the security deposit requirements. Thank you guys for that excellence!!! These Terms of Service, together with our Privacy Policy and Cookie Policy, constitute our agreement with the user (collectively you and your) of the services we provide in mediating car rental. However, you are entitled to a car in the same category, holding the same number of passengers and with the same luggage capacity as the car that you booked. Cancellations Dealers may cancel a WiseCARE contract by downloading and completing the cancellation form, obtaining the customer's signature, and submitting the final form to Wise F&I via email, fax, or mail. Please note, if the car is delivered to you outside the pick-up station's operating hours or is dropped off by you outside the drop-off station's operating hours, you will be charged an additional fee for this service in accordance with the rate indicated in the voucher. Your rental agreement may require you to have mandatory local insurance, which results in additional charges at the time of rental. Even a basic insurance. The rental period can be extended by either arranging it with the Car Rental Company or making a new booking via Wisecars. This includes any event that is beyond the reasonable control of the party in question such as acts of God, riot, war, malicious acts of damage, fires, or natural disasters such as extreme weather conditions or electricity supply failure. Wisecars does not own any physical locations or offices. We will send you your rental voucher 48 hours before your pick-up time. My Wisecars booking had to be cancelled also so I contacted customer support and dealt with Maryna who was extremely helpful in dealing with my booking. This information must be sent via email and give Wisecars the relevant details of the incident. Powered by. wish to cancel your booking but do not tell us until your rental is due to start; fail to pick up the car at the arranged date and time; fail to provide the documentation that is required to pick up the car; fail to provide a credit card in the main driver's name with enough funds to cover the deposit. If you require additional drivers, please include them in your booking request. Amendments and changes Amendments can only be made up to 48 hours before the pick-up time. www.wisecars.com. Super easy to find the right car and booking and paying was unbelievably easy.As we are not from the USA we would have liked much more info in plain speak around insurance as this is something that we are still unsure about until we get to speak with the agent on pick up. They may be needed if you wish to make a claim. Most car rental companies require the rental car to have Collision Damage Waiver and Theft Protection. Alternatively, just sign in or register using your Google or Facebook account. Please note that waiting for a partner's comment or documentation might extend this timeline in rare cases. Please note that waiting for a partner's comment or documentation might extend this timeline in rare cases. Hello!Thank you for leaving us your feedback.We're more than happy to hear you're satisfied with Dominik's assistance. My issue has been resolved. You will find the telephone number in the Car Rental Agreement. damages/accidents occurred due to a violation of local traffic rules; any persons are found to be driving under the influence of alcohol/drugs, wilfully causing damage, off-road driving and driving in a careless and negligent manner; any third party involved refuses the settlement of the claim. Dear Mike,Thank you for sharing your customer service experience with us!We will pass along the kind words to Aidana.Have a nice day!Kind regards,Rachel from Wisecars. With certain Car Rental Companies, amending the drivers name or the pick-up location may require cancelling and rebooking the rental. The Wisecars voucher must be presented to the Car Rental Company when picking up your rental vehicle. Wisecars will not refund any vehicle repairs, unless the customer has bought excess protection and is eligible for a refund based on the related terms. With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. Wisecars Related Coupons and Deals Code Up to 50% Off Booking Get code 09908 View more coupons for Auto Europe Please note, Terms and Conditions vary per Car Rental Company but these will be clearly communicated during the booking process. The car rental company will charge you for the additional driver for the whole time that you have the car. To claim one of our Excess Protection products, you will need: Only when all the above mentioned documents are presented and severe negligence is excluded, a refund will be processed. We will send you your rental voucher 48 hours before your pick-up time. The Car Rental Transaction is subject to the terms of the Car Rental Agreement executed between you and the Car Rental Company at the time of the pick-up of the car. When you return your car, the car rental company will check it, and charge you for any damages. Every driver must have a full, valid driving licence that they have held for at least 1 year (2 or more years required at certain locations; this will be confirmed during the booking process). In the event of a breakdown or an accident, you must contact the Car Rental Company immediately for instructions and assistance. Wisecars cannot amend the drop-off time once the rental has already begun. The Car Rental Transaction is subject to the terms of the Car Rental Agreement executed between you and the Car Rental Company at the time of the pick-up of the car. Wisecars has a consumer rating of 2.26 stars from 46 reviews indicating that most customers are generally dissatisfied with their purchases. Mr. Mateusz. Please keep in mind that different Car Rental Companies have different requirements for accepted methods of deposit authorisation and payment. Please note, Terms and Conditions vary per Car Rental Company but these will be clearly communicated during the booking process. One of our helpful agents will be in contact with you to address the request. At the end of the rental period, you must return the vehicle undamaged and in a clean condition to the correct location and at the agreed time. Wisecars will not sell or rent any personally identifiable information. Depending on the Car Rental Company, you can cancel your booking up to 48 or 24 hours before the starting date of your rental period. Amendments can only be made up to 48 hours before the pick-up time. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. If you are late for your pick-up, you could lose your car. If you have chosen the protection package or deductible protection- in case of an accident you will be charged for damages but can request a reimbursement from Wisecars if you contact us within 48 hours from the accident. Should you decide to purchase coverage directly from the Car Rental Company, we recommend that you check before or upon picking up the car what are the exclusions to the coverage included in the Car Rental Transaction. By using our website, we assume you agree to our, Bring a copy of the voucher as well as a full physical driver's license and a credit card, all in the main driver's name to the rental desk. Both our Terms of Service and those of the Car Rental Companies we work with contain some exclusions and limitations of liability. Your rental agreement may require you to have mandatory local insurance, which results in additional charges at the time of rental. Reply from Wisecars. We recommend that you keep a copy of the Car Rental Agreement and any other document related to the Car Rental Transaction, including documents pertaining to the drop-off of the car, in case of a future inquiry related to the Car Rental Agreement signed by you. If you do not show up at the agreed time and date, and / or do not provide all the necessary documents, the car rental company may refuse you the car and no refund will be . User access to all or part of this website may be terminated or suspended at any time, without notice and for any reason. Cancellation Protection can be purchased only at the time of booking and is not refundable. Dear Cheng,Thank you for the great feedback!We're glad you're satisfied with Mateusz assistance, we will pass along the kind words to him.Have a nice day!Kind regards,Rachel from Wisecars. Wisecars does not take responsibility for partners response times. In peak periods this may not be achievable. It is a huge scam. Your contract for car rental will be between you and the Car Rental Company. Please keep in mind that any changes that you make to your booking will probably change the rental price. Minimum age requirements on larger cars may also be higher at some locations. damages/accidents occurred due to a violation of local traffic rules; any persons are found to be driving under the influence of alcohol/drugs, wilfully causing damage, off-road driving and driving in a careless and negligent manner; any third party involved refuses the settlement of the claim. Please note, all Deductible Protection Products become invalid and no refund will be made when: In some cases, if you follow the Car Rental Companys instructions and they determine that you are not responsible for the damage that occurred to the vehicle, the deductiblefees might be returned to you directly by the Car Rental Company and you do not need to claim a refund from Wisecars. Wisecars does not store credit card details. This product is an additional insurance which covers up to 1000 USD of your excess amount in case of accident. At the end of the rental period, you must return the vehicle undamaged and in a clean condition to the correct location and at the agreed time. We reserve the right to cancel your booking in the event we have reasonable grounds to believe it is fraudulent. Click on Menu "Subscriptions". Francisco Gonzalez here, reviewed on Google and now here, WHAT A SERVICE!!!! You may also add additional drivers at the rental counter when you pick up your car. We can accept no further responsibility when there is no out-of-hours service available. Some Cookies are strictly necessary for the website to function correctly and others are there to improve our websites efficiency and the user experience. Wisecars employs limited use of cookies for your safety and does not store any personal data. Thanks! available for purchase from the car rental company, or. My trip to NZ had to be cancelled due to the cyclone that hit the area. In the case where we have no alternative provider, you will be notified, the booking will be cancelled, and the advance payment returned. I wasn't sure about the documentation needed to collect hire car from rental company, but rep at Wisecars answered my queries very promptly. The rental vehicle will be provided to you directly by our partnering Car Rental Companies in our capacity as acting agent. All related documentation must be kept if an insurance claim is submitted. What's Wisecars' cancellation policy? Please inform the car rental company straight away if your rental car gets damaged. If a cancellation is requested more than 48 hours before the pick-up time the customer will receive a full refund minus non-refundable Cancellation Protection and/or Protection Package. What's Wisecars' cancellation policy? In case you have any question, don't hesitate to contact us through support@wisecars.com.Have a nice day!Kind regards,Rachel from Wisecars. All drivers must also keep their driving licence with them at all times throughout the rental, to present them to the local authorities, if necessary. We cannot be held responsible for rentals rejected if a voucher or rental details are not presented. If no further information is required, your claim will be sent to our refunds department and the refund will be made within 28 calendar days. Car Rental Company coverages usually do not cover damages to the tires, car glass and undercarriage, neither costs for the loss of car keys. Only when all documents are present and severe negligence can be excluded, a refund will be processed. Trustpilot is assessing this review in accordance with our flagging process. You are given the car with a full tank of fuel and asked to bring it back with a full tank of fuel. Your signature on any rental agreement is definite proof of the acceptance of the services and terms imposed by the Car Rental Company and to the respective laws of the country in which the rental will take place. All cancellations outside of the aforementioned timeframes will not be refunded. If the customer wishes to drop off the car earlier than stated in the voucher or the rental details, Wisecars will not refund any amount for the unused days. The automotive images contained herein are owned by izmo, Inc. and are protected under United States and international copyright law. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Never ever use Wisecars. The Car Rental Company must give its consent to repairs and replacements. When you rent a car, you will usually need deductiblecoverage. Please note, under no circumstances is the fuel included in the rental price. Amendments can only be made up to 48 hours before the pick-up time. It was very easy to make reservation and booked a rental car in a few minutes. 2023 Wisecars. In most locations, the minimum renting age is 21 years. We can accept no further responsibility when there is no out-of-hours service available. This option is available in most countries, however, always check the fuel policy of the Car Rental Company. You have a guaranteed booking with us and with one of our trusted premium suppliers. Different car rental companies have different requirements, so please make sure you check the suppliers terms and conditions prior to collection. 1 year ago. The automotive images contained herein are owned by izmo, Inc. and are protected under United States and international copyright law. All rights reserved. ONWise users may obtain an online cancellation quote through our contract administration platform. At Wisecars, we aim to work only with partners who offer a fair fuel policy, so that you will get no unpleasant surprises with hidden extras. Wisecars is not liable for services or bookings not full-filled due to force majeure. They also work with sub-par rental companies that will not guarantee the vehicle even if you pre-pay it in full. In the case where we have no alternative provider, you will be notified, the booking will be cancelled, and the advance payment returned. What's Wisecars' cancellation policy? Please note, it is your responsibility to provide all the above-mentioned documents. Hello!Thank you for sharing your experience with us.We're really happy to hear we could resolve your issue, we're here for you at any time!Have a nice day.Kind regards,Rachel from Wisecars. You must verify in advance that your age meets the renters age determined in the Car Rental Companys policy. If additional information is required, the process may be extended for another 28 calendar days. With certain Car Rental Companies, amending the drivers name or the pick-up location may require cancelling and rebooking the rental. Access to and use of these images is restricted by terms and conditions of a separate license agreement. If you return your car later than agreed, the car rental company will likely charge you a late return penalty fee. Wisecars will not refund any vehicle repairs unless the customer has bought excess protection and is eligible for a refund based on the related terms. Seamless booking experience and great price compared to all other websites. Should you find any discrepancies between the summary of the Car Rental Transaction specified in the voucher and those specified in the Car Rental Agreement, you are requested to notify us of this as promptly as possible and before signing the Car Rental Agreement. The deals that we offer are inclusive of any fees and taxes, however, some of them don't include any insurance.In this case, you can choose another package which already includes insurance (but is more expensive) or provide proof of your own coverage at the pick-up.Regards,Rachel from Wisecars. To claim a refund, you will need to provide: Damage claim investigation process takes up to 28 calendar days. If you cannot find the confirmation email, please contact us via our website. Mi az a Trustindex? On collection, your rental car will have a certain amount of fuel, which will be marked on your Car Rental Agreement; return it with the same amount of fuel as you collected it with. If your plans change in advance, you can bring your pick-up time forward by amending your booking. In the event of a breakdown or an accident, you must contact the Car Rental Company immediately for instructions and assistance. Please note, we only delete personal data on the request of the individual. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for the products. Powered by, We use cookies to give you the best experience. For a confirmed booking, if the local provider is unable to perform its obligations in providing the vehicle due to insolvency, we will do our best to redirect your booking to another Car Rental Company. Only persons listed as drivers on the Car Rental Agreement can drive the car. All bookings include free cancellation up to 48 hours before the pick up time. In case of technical problems with the vehicle, you must inform the Car Rental Company immediately. Even worse, they've created hundreds of fake 'good' reviews to fool people. Please note that any amendment such as modification of the pickup or drop-off location, car group, rental period and/or drivers personal details may affect the rental price, which may be different from what you paid initially. 6 Your contract for car rental will be between you and the Car Rental Company. Wisecars is an independent travel broker who does not represent any particular car rental company. Free cancellation up to 48hrs before trip. In case of an airport pick-up, it will state whether or not the supplier has a desk in the terminal. Excellent! Wisecars never discloses personal information about its customers to third parties without prior consent, except if legally obligated to or in case of an emergency. To improve our service and website, we may use small data files known as Cookies. All cancellations outside of the aforementioned timeframes will not be refunded. We landed at Denver Airport and the rental company refused to give us any car even though they had plenty of vehicles for customers that did not book through Wisecar. Claims will be reviewed and a decision will be made within 28 calendar days from the date the claims were received.